Mexikoo Voyages
Avenida Chapultepec 360 - Col. Roma Norte
06700 México, CDMX
Mexikoo Concierge, your 7-days-a-week travel assistance in Mexico
Travel with peace of mind — we’ve got you covered.
The Mexikoo Concierge is not just an assistance service: it is a personalized support experience, provided by a local team speaking French, English, and Spanish, available every day from Monday to Sunday.
We help you enjoy a perfectly smooth, authentic, and stress-free trip — whether it’s adjusting your itinerary, booking an activity, handling an unforeseen event, or simply guiding you on the spot.
Why choose the Mexikoo Concierge?
Trilingual support, 7 days a week
Before and during your trip, our French-, English-, and Spanish-speaking team is available every day. A dedicated contact person responds to your needs: translation, practical advice, local insights or… simply sharing excitement.
Personalized travel booklet & preparation call
Before your departure, we create your tailor-made travel booklet: itinerary, reservations, local recommendations. A presentation call with your concierge allows you to clarify everything before the adventure begins.
A dedicated WhatsApp group
Upon your arrival, a WhatsApp group is opened with your concierge. Instant communication, quick answers, and a reassuring presence throughout your stay.
Daily reconfirmation of services
The day before each service, we double-check transfers, activities, and schedules. You travel with complete peace of mind — everything is already confirmed for you.
On-site recommendations & reservations
Restaurants, authentic experiences, unique activities, wellness… tell us what you feel like doing, and we take care of the rest. Our deep knowledge of Mexico gives you access to reliable and often exclusive addresses.
Assistance and handling of unforeseen events
A delay, unexpected weather, a schedule change? Your concierge acts immediately to offer effective solutions. Your peace of mind remains the priority.
A human and proactive approach
Our concierge service supports you like a true ally on the ground: flexible, available, and attentive to every detail.
FAQ: Everything you need to know about our 7-days-a-week concierge service in Mexico
A dedicated WhatsApp group is created upon your arrival. You can send messages at any time, and your concierge will reply as soon as possible.
Restaurant reservations, activities, transportation, local experiences, neighborhood tips… anything that makes your stay easier.
Yes. Your concierge can adjust your itinerary according to your wishes, your pace, or the weather, within the limits of local availability.
Yes. In the event of an unforeseen situation (delay, closure, schedule change…), your contact person will propose quick and suitable solutions.
Yes, regardless of your itinerary. We assist travelers in all the regions and experiences offered by Mexikoo.
No. WhatsApp is enough. No additional tool is required.
Absolutely. Thanks to our trusted local partners, we offer responsible activities far from standardized tours.
No. The concierge service is included in your Mexikoo trip at no additional charge.
Mexikoo Concierge: the key to a peaceful, worry-free trip to Mexico
Choosing our Concierge Service means enjoying a stay that is:
- smooth, thanks to a schedule that is always double-checked
- personalized, with tailored recommendations
- reassuring, with local assistance available 7 days a week
- authentic, thanks to our responsible local experiences
- stress-free, because we handle every detail for you
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Incroyable séjour - Nous recommandons très fortement Mexikoo pour un séjour au Mexique. Nous avons apprécié le parcours qui a été personnalisé par Kim, les activités ont été authentiques. De plus la conciergerie... Lire plus 
Loïs L
2 November, 2025Que de beaux souvenirs grâce à Mexikoo - Nous sommes partis avec Mexikoo pour un voyage inoubliable dans le Yucatán fin juillet / début août 2025, et tout a été absolument parfait ! 🌴☀️
Un grand merci à... Lire plus 
Ivan M
23 October, 2025Géniale - Super agence et super équipe à la fois à l’écoute, réactive et 100% à la hauteur pour une demande très spéciale !! Les prestataires sont supers également et pour la... Lire plus 
Alexandre G
2 September, 2025Tour du Yucatan. Pro et sympa - En couple nous avons passé deux semaines exceptionnelles au Yucatan. Très bon choix des hôtels et du parcours en fonction de nos goûts. Bravo Ilona. Sur place excellents... Lire plus 
836marcl
13 May, 2025
